Albania Marketing Service sh.p.k (Teleperformance Albania)


“Albania Marketing Service shpk- Teleperformance Albania”  

Str:”Egnatia” Crystal Tower

Durres, Albania


Business Profile

Teleperformance Albania, business name A.M.S. sh.p.k, is an associated company of the Teleperformance S.A. group, the global expert in contact centre management, creating more value through a better customer experience.

Teleperformance has the largest global footprint in the industry with 260 contact centres, present in 49 countries, servicing over 75 markets and 15 near shore and offshore locations, counting more than 135000 people working on them.

It manages comprehensively over 1.000 Clients, a third of which “blue chip” International companies, present within the main industries:


2.Finance services;

3.Banks and insurances;

4.Media and large distribution

Since 25 years the Teleperformance Group is the source of numerous innovations in Client management and distance selling.

This ability, due to large experience and a vast presence over the world, allows answering quickly to the most complex necessities of the Clients, giving them a complete and unparalleled range of options regarding possible collaborations and solutions throughout a Contact Center.

Established in May 2008, Teleperformance Albania covers the Italian off shoring market providing outbound, inbound and back office services for the Italian market, counting more than 1000 workstations.

The multilingual skills of our employees grant us to delivery contact centre services also in English, German and Greek.

Our Mission is to become your partners in managing personalized relations with your Clients, aiming to give major satisfaction and loyalty level with an increasing return of profitability for the enterprise.

Our success develops through that of our Clients!

Company’s necessities and our Clients challenges have changed consequently to consumer’s evolutions, more informed, more demanding and capable of establishing even only at distance business relations with the companies from which they buy and use goods or services.

It has become more and more strategic to know how to build interim and long term relations with consumers, based on loyalty on which corresponds an appropriated level of services, information, assistance and therefore satisfaction.

Within our Contact Centers we develop, manage and improve constantly all procedures able to increase market quotation of our Clients, we personalize management of their consumers and increase the value of their Client basis.

We offer simple solutions to complex necessities: every day within our Contact Centers we supply simple but effective answers to market requirements, giving personalized solutions with large flexibility and short realization timing compared to our Clients necessities.

To increase Client basis value of the companies with which we work, to Build a relations with the consumer or Client, especially strong and long lasting, is not the same thing than knowing how to build a relation that simply makes profit: each contact opportunity in fact represents a possibility to create added value both for the final Client and for the Company.

This is why we invest in developing continuously and constantly advanced solutions, to allow being able to obtain best return investments from our programs.

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