Diego Pisa is the CEO of Teleperformance Italy Group, including Italy and Albania, a reality of +6000 employees, serving more than 30 Clients in 5 markets in 8 languages from its onshore (Rome, Taranto) and nearshore (Tirana, Durres, Scutari) locations.

Before being named CEO, Diego had five years of experience in Accenture as a manager and then the offshoring director of Teleperformance, where he played a crucial role in founding the nearshore hub in Albania.

He is a leader with 20 years of experience in the BPO industry with a deep focus on Customer Experience and strong skills in strategic positioning, revenue growth, operations, and people management, as well as in Union’s management, restructuring, and change management.

Diego earned a degree in Electronic Engineering at the Università degli Studi di Napoli Federico II.

Teleperformance Albania, founded in 2008 by Diego Pisa, has more than 3500 employees and is now positioned as the best nearshore solution for European and English-speaking countries due to Albania’s population’s strong language capabilities and highly skilled workforce.

The company has won awards as a Great Place to work® 2023,2022,2021,2020, Best Place to Work® in 2018, 2019 Best AON Employer 2017,2018,2019, and Kincentric Best Employer in 2021. The Albanian government granted Teleperformance the award of “Best Employer of the Year” in 2021,2022 and the More Innovative Digital Company in 2023, and it represents the biggest taxpayer in 2021,2022 in the country. Teleperformance Albania has a broad client portfolio — from visionary startups to global industry leaders.  Key Clients: The World’s Biggest E-Commerce company, the World’s Technology Leader Brands, and the most valuable e-commerce brands.

In 2018, Diego Pisa also founded Teleperformance Kosovo, which today has about 2000 employees, to serve the German-speaking market.

Teleperformance Italy Group is part of Teleperformance Group, a company with over 46 years of experience connecting the world’s most successful brands with their customers. The company operates in 88 countries, with 460 facilities, serving 170+ markets, and has a team of 520,000 passionate employees, 70% of whom work remotely, providing services in 265 languages for some of the world’s best and most valuable brands.